Frequent questions

How long will it take for my order to arrive?

  • The delivery time depends on the place of destination, but in general, our standard delivery time is 2 to 3 weeks within the national territory.

What should I do if I want to change or return a product?

  • If you are not satisfied with your purchase, you can return the product within a period. The return period will be 30 days from the delivery date. To request an exchange or return, please contact us through our customer service.

How can I pay for my order?

  • We offer various payment options such as credit card and PayPal. You can choose the option that best suits you during the purchase process in our online store.

How can I be sure that my personal information is protected?

  • At our online store, we take the protection of our customers' personal information very seriously. We use advanced security measures to protect your data, such as SSL encryption and two-factor authentication.

What is the delivery price?

  • The shipping price depends on the destination and the weight of the package. During the purchase process, you will be able to see the shipping price before finalizing your order.

Can I track my order?

  • Yes, all our shipments have a tracking number that you can use to track your package from the moment it leaves our facilities until it reaches your destination.

Do you offer a guarantee on your products?

  • Yes, all of our products come with a 1-year quality guarantee. If you have a problem with your product during this period, please contact us and we will help you solve it.

Do you have physical stores?

  • Currently, we focus on selling online to offer the best prices and a convenient shopping experience for our customers. However, we do not rule out the possibility of opening physical stores in the future.